My Vita Zone recognizes that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind.
We understand that many of our customers use products that we carry to address real health concerns. We are committed to preserving your right to privacy, especially when it comes to your well-being. To further this goal, transaction records listed on PayPal or Credit Card statements will display "My Vita Zone" or "Retail Group" as the business initiating the charge. Rest assured that your credit card was not compromised and the charges are not fraudulent.
For certain services we may request credit card or other payment information which is transfered over secure connections. In accordance with Payment Card Industry (PCI) standards, we never store card code (cvv) data after it has been used. When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We follow Payment Card Industry (PCI) standards when dealing with credit cards and we adhere to the Open Web Application Security Project (OWASP) guidelines for maintaining secure operations on the web.
Credit Card Processing
All credit card charges occur immediately upon placing an order through our web site. This is primarily done for security since the data does not have to be stored in any way. Even though we exceed industry standard security practices, automated storage and retrieval of credit card data is inherently insecure. Regardless of the strength of encryption used, if the decryption key is accessible by the system, it can be vulnerable to hackers. We take measures to minimize this risk, but all stores that save information in this way are susceptable. Since we do not store your sensitive data, there is no possibility that it will be compromised. However, it also means that we cannot perform future charges without obtaining the information again.
We have considered an alternative approach involving a two-step credit card charge process. In this scenario, we would authorize credit cards when orders are placed and capture funds after shipping. However, the impact to you, the consumer, is unchanged since funds are still "reserved" either way. This method just seems to add unnecessary complexity to the process without any real benefit. In addition, the vast majority of orders ship within 48 hours, making the two steps irrelevant. Ultimately, we decided on the more efficient approach outlined above.
We always maintain consistent, active communication with our customers. If at any time you feel that we are unable to ship your order in a timely manner, we will happily provide a prompt refund.
Changes to this Policy
If you have any additional questions, please feel free to contact us any time at [email protected]